PRIVACY POLICY

Water Loss Research & Analysis Ltd is a controller of the personal data you provide to us. We only collect basic personal data about you which does not include any special types of information or location based information. This does however include name and email and may also include address and phone number.

Why we need your data

If you express an interest in or register on a WLR&A Ltd course, we need to know your basic personal data in order to register you for the course and invoice you. We also use your email address if you have any queries after attending a workshop.

If you purchase software from WLR&A Ltd, we need to keep records of who the software is licensed to, and your contact email in the event that we need to notify you about updates or corrections to the software, or to send invoices for purchase of software.

If you are a sponsor of the LEAKSSuite website (www.leakssuite.com/www.leakssuitelibrary.com ), we need to keep records to show sources of income for the purpose of our financial accounts, and to invoice for payments of sponsorship money. We will not collect any personal data from you we do not need in order to provide and oversee these services to you.

What we do with your data

All the personal data we process is processed by our staff in the UK however for the purposes of IT hosting and maintenance this information is located on servers within the European Union. No 3rd parties have access to your personal data unless the law allows them to do so.

How long we keep your data

We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed.

What we would also like to do with your data

We would however like to use your name and email address to inform you of our future offers and similar products. This information is not shared with third parties and you can unsubscribe at any time by emailing info@wlranda.com

What are your rights

If at any point you believe the information we process on you is incorrect you can request to see this information and have it corrected or deleted. If you wish to raise a complaint on how we have handled your personal data, you can contact us to have the matter investigated at info@wlranda.com

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law please advise us and we will seek to resolve any perceived problem. If you remain not satisfied, you can complain to the Information Commissioner’s Office https://ico.org.uk/

© Water Loss Research and Analysis Ltd 2023